Igniting End User Adoption for Unprecedented Success

Chapter 1 

On the Lookout: Seeing Trouble Before It Hits 

Amidst the routine work of assisting our client with testing sessions for IFS Cloud implementation, something caught our eye : 

A gathering of puzzled faces meant to be the champions, the super users, the torchbearers of the IFS Cloud system struggled to find footing in the digital landscape of the new System. 

The End User Struggle 

After close interactions with the users, SNG realized that the scene was not as anticipated. These champions found themselves navigating the system through trial and error while testing. The intended training sessions began to morph into testing sessions. The unfamiliar interface left them feeling overwhelmed and hesitant.  

There were tons of questions! 

 Ultimate Damage! 

SNG could foresee a brewing storm of resistance to the new IFS Cloud System! 

These End Users will spread the vibe. Everyone else who currently has no idea about the new system will start feeling uncomfortable with the system. They will approach the new system with assumed negativity. 

Seizing the Opportunity  

Recognizing the impending danger, SNG saw an opportunity to intervene.  

We helped our client understand that the success of IFS Cloud implementation hinges on robust training and change strategy, so immediate action was imperative.  

After extensive discussions with leaders and employees across all levels and job roles, SNG developed a clear blueprint for training and organized diverse change teams to drive adoption & reduce resistance to the new IFS Cloud system. 

In a Nutshell: SNG's Comprehensive Training and Change Strategy 

Our unwavering passion to ignite end-user adoption turned a tale of uncertainty into a story of triumph.  

With ServiceNextGen by your side, expect nothing short of exceptional!